In this episode of the Canadian Entrepreneurs Podcast, Pat interviews Justin Chipperfield, Owner of Chipperfield Mobile Physio & Wellness, a business that provides personalized physiotherapy services directly in clients’ homes in Vancouver, the Lower Mainland & Calgary.
Justin shares how he left the traditional clinic model to create a business centered on convenience, personalized care, and building stronger relationships with patients. He discusses the realities of starting a healthcare business from scratch, overcoming uncertainty, building trust through exceptional service, and why entrepreneurship has given him the opportunity to create a business that aligns with his values.
The conversation also explores the importance of networking, creating memorable customer experiences, and adapting to changing client expectations while balancing the demands of running a growing business.
You’ll also learn:
- why customer experience can become your greatest competitive advantage
- how building genuine relationships leads to long-term business growth
- why taking calculated risks is essential when starting a business
- the importance of staying adaptable as markets and customer expectations evolve
- how consistency, patience, and persistence create long-term success
- why entrepreneurs should focus on solving real customer problems instead of simply selling services
This episode is ideal for entrepreneurs, healthcare professionals, and business owners looking for practical insights on building a service-based business, creating loyal customers, and growing through trust, consistency, and exceptional client experiences.
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